Privacy Policy

Last updated: August 26, 2025

Singh Travels ("we", "us", or "our") is a travel services company based in Georgia (the country). We are committed to protecting your privacy and handling your personal data transparently and lawfully. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have.

1. Information We Collect

We collect and process the following categories of information when you use our website or services:

  • Account Information: Name, email address, phone number, and password when you register or make a booking.
  • Booking Details: Tour selections, preferred dates, number of travelers, nationality, and any special requests.
  • Payment Information: We use third‑party payment processors to handle payments. We do not store full card numbers on our servers.
  • Communications: Messages you send to us (e.g., via contact forms or email) and our correspondence with you.
  • Usage and Device Data: IP address, browser type, device identifiers, pages viewed, and interactions collected via cookies and similar technologies.
  • Documents for Services: For certain visa or travel services, we may collect documents you provide (e.g., passport copies) strictly for the service requested.

2. Legal Bases for Processing

Where applicable (including under the GDPR), we process your personal data on the following bases:

  • Contract: To provide and manage bookings and related services you request.
  • Legitimate Interests: To improve our services, prevent fraud, secure our systems, and communicate important updates.
  • Consent: For certain marketing communications and non‑essential cookies (where required). You may withdraw consent at any time.
  • Legal Obligation: To comply with applicable laws and regulatory requirements.

3. How We Use Your Information

  • To create and manage your account and bookings.
  • To process payments and send booking confirmations and invoices.
  • To provide customer support and respond to your inquiries.
  • To personalize and improve our website and services.
  • To send administrative messages about your bookings or policy updates.
  • To detect, prevent, and address fraud, security, or technical issues.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage, and enhance user experience. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share your information with:

  • Service Providers and Partners: Such as payment processors, accommodation providers, transport operators, and visa processing partners to fulfill your bookings and requested services.
  • Professional Advisors: Accountants, auditors, or legal counsel under confidentiality obligations.
  • Authorities: When required by law or to protect our rights, users, or the public.

6. International Data Transfers

As a Georgia‑based business serving international travelers, your data may be transferred to and processed in countries other than your own. We take appropriate measures to protect your data in accordance with applicable law.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Retention periods vary by data category and our legal obligations.

8. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or delete your personal data; object to or restrict certain processing; and request data portability. You may also withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

9. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without appropriate consent from a parent or legal guardian.

11. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last updated” date. Material changes may also be communicated via email or site notice.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@singhtravels.ge
  • Address: 9 Giorgi Akhvlediani St, Tbilisi 0108, Georgia